ok88 Privacy Policy
This page describes what we collect when you use ok88 and how we keep that data protected. Our commitment is straightforward: we collect only what we need to run the platform safely, process your deposits and withdrawals, verify your identity, and comply with local law.
We operate across multiple payment rails—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks—which means third-party processors touch your transaction data. We also hold personal information to meet know-your-customer (KYC) obligations and to keep your account secure. This policy sets out what we collect, who we share it with, how long we keep it, and what rights you have.
What We Collect and Why
When you create an ok88 account, we ask for your name, email, phone number, and date of birth. We also collect your national ID details during KYC verification—this step is mandatory under Indonesian financial regulations and helps us prevent fraud and money-laundering. We store a hash of your password (never the password itself) and records of your login attempts, including failed logins, so we can spot unusual access patterns.
During gameplay, we log your stakes, game history, wins and losses, and the precise timestamp of each session. We also record your IP address and device type. None of this information is sold to third parties; it exists solely to help us investigate disputes, detect problem patterns, and comply with audit requests from regulators.
Two-factor authentication protects your account
We recommend enabling 2FA via email or SMS so that even if someone obtains your password, they cannot access your funds or change your account details.
How We Share Your Data
Payment processors—the banks and e-wallet providers behind DANA, e-wallet, mobile banking, and others—receive transaction details (amount, timestamp, destination account). These partners are bound by their own privacy policies and, in most cases, by the same regulatory standards we follow.
We may disclose account and transaction data to law enforcement or regulatory bodies if required by court order or a formal request from an Indonesian authority. We do not make such disclosures lightly, and we do not volunteer data without legal compulsion. Customer-support staff have access to transaction history and chat logs so they can help resolve disputes—for instance, if you report a withdrawal that hasn't arrived.
- Processors
- Payment gateways, hosting providers, and anti-fraud vendors—all covered by data-processing agreements that require them to protect your data as we do.
- Regulators
- Indonesian financial authorities may request player data for compliance checks or investigations.
Cookies and Tracking
We use cookies to keep you logged in, remember your preferences (like language and table filter settings), and measure traffic patterns on our site. These are functional and analytical cookies—not advertising cookies. If you disable cookies in your browser, you will need to log in again each time you visit ok88, and some features may not work smoothly.
Your Rights
You can request a copy of the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your account and associated data (subject to legal retention rules—transaction records must be kept for up to 7 years for regulatory audit). To exercise any of these rights, contact us at the address below.
Data Retention and Security
We keep transaction records for at least seven years to comply with anti-money-laundering regulations. Account data (name, ID, contact details) is retained as long as your account is active and for three years after closure. We use encryption (TLS) for data in transit, hash algorithms for password storage, and secure servers behind firewalls for data at rest. Staff access is logged and restricted to those who need it for their role.
Withdrawal requests are reviewed by our compliance team before funds leave the platform. This review typically takes 1–3 business days and is designed to catch unusual patterns—for example, a request to a new bank account shortly after account opening. If we flag a withdrawal for review, we will contact you via the email or phone number on your account to confirm the details.
Updates to This Policy
We may update this policy from time to time to reflect changes in law or our practices. We will notify you of material changes by email or by posting a notice on ok88 before the change takes effect. Your continued use of the platform after such notice counts as acceptance of the updated policy.
Contact ok88
If you have questions about this policy, wish to request your data, or believe we have mishandled your information, please reach out to our support team. We aim to respond to all data requests within 30 days. Our customer-support channels are available in English and Indonesian.